Jetty Communication Management SystemJetty Communication Management System

Features

Jetty Refresh – Templates, IAP integration, Password Resets, Form Design, Server Speed and Security

Jetty developers have been working hard to keep Jetty a secure and up-to-date digital toolkit for crisis communications.

Updates are part of our constant progress in making Jetty more intuitive and easy to use. Our system updates ensure that Jetty is fast, reliable, secure and globally accessible. Updates to our system’s core components ensures that they take advantage of a high-performance security perimeter that guards against multiple types of attacks including network and application layer DDoS attacks.

“Library” is now “Templates”

Pre-developed inquiry responses, talking points, template documents and other content has always been a part of Jetty, now the name does a better job of matching the function. Next time you log into Jetty you’ll see Templates in place of Library.

Templates view

WebIAP Integrations

Get the latest information from response operators who are using Incident Action Plan (IAP) Software™ with integrated connections.

Website views for IAP and Jetty

Password Resets

The “Generate Password” button in the User Profile screen has been updated to “Set New Password”. Users now have access to a “Send Reset Link” to help others with password resets.

Password Reset Option

A new button has been added to the User Profile screen to send a password reset email directly to the user. This will send a password reset email with the link to reset the user password from the site.

Forms

We have changed the look of Forms and you should notice a more fluid experience.

FormsNotable updates:

  • When clicking on a field, the expanded details and options for the field will appear in the right-hand sidebar.
  • The Update and Preview buttons have been moved to the top right of the Forms system header, making it easier to update longer forms without having to scroll the entire form to do so.
  • Form Settings and Entries can now be accessed when editing the form by clicking the new Settings or Entries buttons in the Forms system header.

Forms created before the update should continue to operate as designed.

Internet Explorer

IE11 not supportedAs a result of platform updates, we will be sunsetting support for Internet Explorer 11 and all previous versions of Internet Explorer. You may still use this browser for signing in and performing activities within Jetty, however, we are unable to guarantee functionality within the platform when using these browsers and will no longer provide support for issues related to known bugs with Internet Explorer browsers. An alert banner will display for logged in Jetty users if they are using the unsupported browser.

Site visitors (ie: those who visit the Public-facing Jetty site) will not be presented with an alert and will be able to navigate and browse the site as normal.

 

Thank you for your continued support of our platform as we continue to work hard to make it better for everyone.

-Your Jetty Team

Translations

Jetty’s robust translation plugin allows content in Jetty to be translated and published in over 100 different languages.

This allows visitors to a Jetty site to view content in their native language. Content can be translated automatically via Google translate and can also be translated by human translators.

Standard Features

  • Easily and quickly translate site posts and content into over 100 different languages.
  • Provide a workspace, workflow and approval process to a human translation team.
  • Create translations of the content you choose in seconds.

Social Media Management

Standard Features Include:

  • Access basic media monitoring within the same web-based communication platform used for all key communication functions. The simplicity of a single platform greatly enhances efficiency, ease of use, and collaboration.
  • Identify rumors, misinformation and content errors then immediately correct them with official statements and updates to web content. A centralized and integrated inquiry management system helps you quickly identify and respond to misinformation through a variety of distribution modes.

Add on Feature:

  • Blog2Social: Easily post, track and approve social media content via Jetty. Learn more »

Correspondence Management

Our newly re-designed correspondence management feature makes it easier than ever to craft and distribute the message you want.

Standard Features include:

  • Unlimited contact records.
  • Quickly distribute to multiple stakeholder and media lists.
  • Track and report on messages sent to reporters, stakeholders, response leaders, etc.
  • Drafting and revision history allow for document review and edits from anywhere, by any approved team member.
  • Ability to “archive” older documents or auto-archive by date. Allows the document to remain on the system without being posted. Document can either be available to the public or private or password protected.
  • Automated email notification of drafts needing approval. Jetty notifies designated staff when a document is ready for their review and/or approval.

User & Contact Management

No matter if your team consists of one person or a hundred, Jetty allows you to give just the right access to site functions and features and allows you to have final control over what information is pushed out.

Contact Management Standard Features:

  • Manage thousands of contacts for distributions and notifications; all within one system.
  • Import and export Excel-compatible contact lists.
  • Self-registration through online inquiry form and surveys.
  • Organize contacts into contact groups based on custom criteria you specify.

User Management Standard Features:

  • Role based permissions make it easy to make sure your team can do what they need to without worry.
  • Bulk upload 1000’s of contacts with our bulk upload feature.
  • Approval process ensures that public content has been approved before it is posted.

Website Management

Jetty allows you to quickly push out website content easily and with a few clicks. No more waiting on webmasters or IT involvement in setting up and managing incident-specific websites.

Standard Website Management Features included:

  • Control who in your organization can approve, publish or review website content.
  • Launch a new site in minutes or pre-build a site to be ready at the click of a button.
  • Large traffic loads are expected and not a problem.
  • Full PIO and JIC control over incident-specific website.
  • Simultaneous, one-step publishing to website with information distribution. Integrated content management and info distribution speeds the process and increases efficiency.
  • RSS capabilities on all content—enabling easy distribution to multiple external sites.