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Home | Training

Training

Our entire suite of training courses can be delivered in person or through our virtual classroom.  Courses are customizable to fit your organization’s specific needs. Jetty 101 is also available as Computer Based Training (CBT).

For questions or to schedule training fill out the form here.

In person or virtual training


Jetty 101 – Introduction to Jetty Basics

TRG Course Code: TRG Jetty Intro
This course provides participants with a solid foundation for using Jetty Software™, including navigation and fundamental functionality. During the course, instructors will share best practice strategies for content and inquiry management work flow.

Course Takeaways

  • Familiarization of the basic features and capabilities of Jetty.
  • Ability to post content, add and respond to inquiries, and effectively use the document
    and media libraries, status board, and dashboard tools.

Target Audience

  • Public Information Officers, Liaison Officers, Community and Government Affairs, Specialists, and Communication Specialists.

Recommended Prerequisites
ICS 100, 200, 702
Course Length 4 hours

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Jetty 201- Jetty Training for Administrators

TRG Course Code: TRG Jetty Admin
This course provides Jetty Site Administrators with advanced training on software features
and functionality.
Course Takeaways

  • Ability to alter website appearance, including customization options in addition to
    page and form creation
  • Ability to bulk upload contacts, create and manage groups
  • Ability to manage users and site permissions
  • Knowledge of best practice strategies for launching a dark site, and managing a
    response site
  • Ability to sync IAP Software™ and add incident specific forms to Jetty status boards
  • Knowledge of best practices for integrating Jetty into an organization and existing
    crisis communication plans

Target Audience

  • Jetty Site Administrators, Lead Communication Specialists

Recommended Prerequisites
Jetty 101: Introduction to Jetty Basics
ICS 100, 200, 702
Course Length 2.5 hours

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Crisis Communications:  Joint Information Center (JIC) Roles and Responsibilities

TRG Course Code:
This course provides participants with a solid foundation for working in a Joint Information Center (JIC) during incident response. Throughout this interactive course, instructors will guide participants through the roles and functions that support a JIC, as well as share strategic best practice recommendations from years of exercise and response experience.

Course Takeaways
Familiarization of the role of the JIC within the Incident Command Structure (ICS) with a thorough understanding of the objectives and responsibilities of each position within the JIC structure.

Target Audience
Public Information Officers, Community and Government Affairs Specialists, and Communication Specialists

Recommended Prerequisites
IS 100, 200, 29A

Course Length
One day

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Crisis Communications: Social Media During Incident Response

TRG Course Code:
This course provides participants with a solid foundation for utilizing key social media channels in a Joint Information Center (JIC) during incident response. Throughout this interactive course, instructors will guide participants through the use and challenges of social media technologies, as well as share strategic best practice usage recommendations for monitoring, rumor management, reporting and effective messaging.

Course Takeaways
Familiarization of key functions and features of multiple social media platforms, and ensuring social media is integrated into your crisis communications workflow.
How to prepare a social media crisis communications plan, as well as how to monitor and report on social media stakeholder activity.

Target Audience
Public Information Officers, Community and Government Affairs Specialists, and Communication Specialists

Recommended Prerequisites
IS 100, 200, 29A

Course Length 4 hours

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Computer based training


Jetty Basics Computer Based Training

TRG Course Code: JETTY CBT IAP
Jetty computer based training serves as an introduction to the Jetty Software. This
course will provide a basic understanding of Jetty Software, how to navigate and use
its fundamental features. During the course, you will learn how to effectively manage
inquiries, use the document/media libraries, navigate the dashboard tools, create status
boards, and post content.
Key Features

  • Learn at your own pace.
  • Certificate issued upon completion.
  • TRG Training staff support available.

Who should take this course?

  • Corporate & Government Communicators
  • Personnel involved with communication efforts
  • Public Information Officers, Liaison Officers, Community and Government Affairs, Specialists, and Communication Specialists.

Recommended Prerequisites– None.
Course Length– Approximately 2-3 hours to complete (User is allowed to complete at their pace).

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832-415-3889

24 hour emergency support

281-880-5000

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