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Home | FAQs

FAQs

Logging In

Where do I login?
Each site has a specific url used to access it, and you should have received this url via email or during training. If you have the url (or domain) for the site, to login just add ‘/login’ (without the quotes/apostrophes) to the end of the url in the address bar of your browser. This will pull up the Login page for your Jetty site.
What if we use Single Sign-On instead?
Once your organization has worked with our team to configure your Jetty site to use SSO, there will be a link below the login panel which will allow you to login using your employer-provided login credentials, so long as you are logged into your employer-provided network or device. If you have any trouble logging in using Single Sign-On, feel free to use our Support page to reach our Support Team.
What do I do if I've forgotten my password?
If you forget your password, just open up to the Login page for your Jetty site, and then click on the Lost Your Password? link. Enter your email address on the next screen, and click Submit. An email will be sent with a link to reset your password. Remember to check your junk or spam folders if you do not receive the email within ten minutes. If after fifteen minutes you still have not received this email, feel free to use our Support page to reach our Support Team.

User Management

How do I add a new user?
When logged into your Jetty site, there will be a left-hand navigation menu and so long as you have the proper user role (aka permissions set) you should see a menu item for ‘Users’. If you hover over Users, you will see Add New as an option. From there, fill out the required fields for either adding an Existing User (one already on your network) or a New User (one not already on your network).
How do I change a user's role?
In the event you need to modify a user’s role on your site, you may do so through the User’s Profile page. To access this page, log into your Jetty site and click Users in the left-hand navigation menu. In the search bar, enter the User’s email address and click Search Users. In the Username column of the Search Results, click on the Username of the User whose user role you want to modify. This will open the User’s Profile page, where you may modify the user’s role provided you have the proper user role (aka permissions set) to do so.
How do I update a contact's details, such as their email address or phone number?
In the event you need to modify a contact’s or user’s details on your site, you may do so through the User’s Profile page. To access this page, log into your Jetty site and click Users in the left-hand navigation menu. In the search bar, enter the User’s email address and click Search Users. In the Username column of the Search Results, click on the Username of the contact or user whose user details you want to modify. This will open the User’s Profile page, where you may modify their user details, including email address, phone number, position, organization, and much more.

Email

What do I do if I did not receive an email for a password reset from my Jetty site?
First, check your junk or spam folder. If you still have not received the email for the password reset, visit our Support page and either fill out a Support Request or call our Support Line.
What do I do if an email distribution was sent from my Jetty site, but a stakeholder says they never received the email?
First, have the stakeholder check their junk or spam folder. If the email is in their spam or junk folder, make the stakeholder aware they will likely need to add your site as a safe sender in their email program, or they may need to reach out to their IT group to have the Jetty site whitelisted in their spam filter settings. If assistance is needed, feel free to visit our Support page and either fill out a Support Request or call our Support Line.

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