Response Communications Industry Audit Name(Required) First Last Job Title(Required)Organization(Required)What industry do you work in?(Required)What size is your organization?(Required)1-99 employees100-499 employeesmore than 500 employeesIs emergency response part of your daily role?(Required)YesNoWhen you support an emergency response, what is your role?(Required)Does your organization have a communications plan for emergency response?(Required)YesNoWhat are the key elements of the plan? (notifications, messaging timelines etc.)(Required)How often is the plan updated?(Required)Do you practice the plan? Elaborate(Required)Does your communications plan include a social media plan?(Required)YesNoDoes your organization have designated public information officers?(Required)YesNoI'm not sureDoes your organization hold emergency response exercises?(Required)YesNoHow often does your organization hold emergency response exercises?(Required)1-2 times a yearMore than 2 times a yearPer management request onlyIs public information included in the majority of your organization’s emergency response exercises?(Required)YesNoIs a communications advisor part of the exercise planning team?(Required)YesNoSometimesDo the exercise injects (practice questions) used during your organization's exercises prepare participants for real-life events?(Required)YesNoInject Development Needs ImprovementI'm not sureWhat needs to be done to include public information and liaison in the majority of your organization’s emergency response exercises?(Required)Does your company require or encourage Incident Command System training and more advanced training i.e. Public Information Officer position specific training etc.?(Required)RequireEncourageWhat type of pre-incident training does your team provide for communicators?(Required)At the time of this survey, do you have enough trained crisis communicators to support an incident response?(Required)YesNoDo you supplement your staff with contractors?(Required)YesNoAre your support contractors trained in the Incident Command System (ICS)?(Required)YesNoI'm not sureAre your support contractors familiar with your communications plan?(Required)YesNoI'm not sureMy team supports response operations with:(Required)In-person personnelRemote personnelHybrid-a combination of in-person and remote personnelHow does your organization collaborate and communicate with remote personnel or as a hybrid team? Give two examples(Required)How do you handle personnel turnover and response readiness?(Required)Does your organization have a “ready” response team to supplement your team’s roles and responsibilities if needed? (i.e., national, global response teams)(Required)YesNoDoes your organization have “Go Kits” (items needed to support a response including but not limited to, guides, printers, pens, paper etc.) ready for use when a response happens?(Required)YesNoAre your organization’s top leadership AND subject matter experts (SME) media trained?(Required)YesNoSome areAre your organization’s top leadership AND subject matter experts (SME) familiar with your organization’s emergency response plans, structure, and procedures?(Required)YesNoSomewhatDoes your organization use technology to support your response efforts?(Required)YesNoWhat are the technology tools your communications team uses? i.e. (software products, apps, chat tools, etc.)(Required)Is your team trained on the effective use of the technology during a response?(Required)YesNoSome areHow often does your team train?(Required)1-2 times a yearMore than twice a yearOnly when requested by managementHow do you notify your team members when they are needed to support a response?(Required)2. How is your team structured (roles and responsibilities) during a response?(Required)3. Is there a clear division of roles and responsibilities between your response communications team (response communications specific) and your crisis communications team (reputation management)?(Required)YesNoSomewhatOne team does everything.Do you have pre-approved messaging for use during the initial phase of a response?(Required)YesNoDoes your organization have a response checklist?(Required)YesNoDoes your team use role specific job aids?(Required)YesNoWhat is your organization’s approval process for the release of information?(Required)Is your team familiar with a Unified Command response and a business unit response? Do they know the differences in structure and approvals? Elaborate.(Required)9. Do members of your communications team know who to engage with during a response for needs and critical information? (situation unit, logistics, etc.?)(Required)YesNoSomewhatHow does your team document/track stakeholder engagement? Messaging, response to inquiries, news conference preparation?(Required)If your organization has a social media plan for emergency response, how often is the plan practiced?(Required)OftenAs neededHardly everNot applicableWho in your organization monitors social media during a response?(Required)Does your organization utilize 3rd party advocates, influencers, established relationships to support their response efforts on social media?(Required)YesNoHas your organization had a response that lasted a long period of time? (i.e.,Pandemic?)(Required)YesNoIs your organization’s response messaging aligned with PEAR (People, Environment, Assets, Reputation)? If no, what is the primary focus points of your organization’s response messaging?(Required)YesNoWhat does success look like when communicating with internal stakeholders?(Required)What does success look like when communicating with external stakeholders?(Required)Share your organization’s approach to working with a large amount of information/data. (i.e., questions, documents etc.)(Required)What is one improvement you would like to see in emergency preparedness and response for communicators?(Required)Does your team contribute to an After Action Report (AAR) following an exercise or response?(Required)YesNoHow does your team implement the “needs improvements” listed in the AAR?(Required)What current gaps to you see in how your communications team operates during a response? What would make communications operations better/more effective?(Required)
